Smart Companies, Smart Tools

"Smart Companies understand the distinction between human aptitude and technology value."

" Only through increased intimacy and understanding of the processes that we inhabit can Smart Tools help us to dramatically improve our work environments."

"In perpetual enterprises, success is measured in volume of innovation?not volume of production. "

"Smart Companies realize the distinction between human aptitude and the value of technology, and apply technology where it can be used to support and liberate people."

"Workflow is a tool set for the proactive analysis, compression, and automation of information-based tasks and activities."

"The key to creating a boundaryless enterprise lies in sharing not only information but also processes across the entire value chain of activities."

"Job definitions limit the ability of not only the person, but also the organization to fully leverage its human capital."

"Today, no amount of prodding can separate users from their umbilical attachment to their personal computers."

"Visualization allows for collaborative input and constructive analysis?by everyone involved on the process. "

"The System Schematic helps to identify those areas where process change can be most beneficial without requiring a wholesale re-creation of the process, technology, and people involved."

"Fundamentally, time-based analysis is a method for quantifying that portion of process time which does not add any value to the completion of a business cycle."

"A new breed of generalist is evolving?one who has a much higher degree of process intimacy than the specialized worker ever would, or could, have. "

"The common denominator of success is a champion who is intent on achieving buy-in from the organization."

"Instinct makes communication innate and implicit."

"It is possible to create new markets and new consumers by investing in the innovative and creative ability of people to develop goods and services, and not simply cutting costs and downsizing."