Process Mapping

"Process mapping is the critical link that your reengineering team can apply to better understand and significantly improve your business processes and bottom-line performance."

"The pivotal link between business enterprise performance and individual performance can be established through the three process-based variables: (1) process goals, (2) process design, and (3) process management."

"Reengineering often begins with an assumption that the hierarchical, non-value added, departmentalized structure of most businesses enterprises today is fundamentally flawed."

"At the most basic level are flow diagramming and drawing tools that help define processes and workflows by linking text descriptions of processes to symbols."

"Customer Satisfaction, Process Understanding, Radical Reengineering, Quality Goals, Multifunctional Teams."

"In successful business organizations, senior managers set strategic directions and goals for strategic business performance improvements that cascade to process-specific goals and push decision making down to the individual process team member."

"Significant change does not happen without top management commitment and support."

"Unfortunately most managers do not really understand their operational processes."

"There are an interminable number of questions relating to the system trade-offs between product performance/reliability, cost, and timing/schedule."

"The process map can be used to describe what a process does, what controls it, what things it works on, what means it uses to perform its functions, and what it produces."

"Continual review during process map development ensures that narrow organizational viewpoints are avoided."

"Team satisfaction with the change process and the resulting process definition is important."

"A brief description of the basic process mapping software tools is broken into five categories"

"Several phases of author/interviewer activities need to be completed."

"The basic generic steps involved in creating your own process map are described here."

"It is time to "Just Do It!""